How to create and manage sales returns?
Customers may change their thoughts about a product or notice
something else that they prefer. In any case, these can be easily
and quickly exchanged or returned.
-
Go to the Plus + menu at the top of the right, and select
Sales Return.
-
Select the order that you wanted to return, then select the
return item and create a return.
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Enter the return quantity, choose the return reason. (If you
want to change return price you can change).
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Click on Add Return and proceed, then click on
Return.
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Choose Return payment method (Cash or Exchange or Check
or Card) and click on Save.
-
If you want to print the return receipt click on the
Print.
How to exchange an item for a different item?
If customer wishes to exchange items from sales with another
items, you can do it from the return screen.
-
Go to the Plus + menu at the top of the right, and
select
Sales Return.
- Click on order to be exchanged.
-
Enter the return quantity, choose the return reason. (If you
want to change the return price you can change).
-
Then click on Add Return and proceed, then click on
Return.
- Choose the Exchange return payment method.
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Note - The exchange return ID is displayed on the return
popup and return print.
- Go to the sales screen.
- After selecting the exchange item, click on Pay.
- Click on return amount and enter the Return id.
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If the item's price is higher than the returned item, the
sale is finalized like a regular sale, and the returned
item's price is deducted from the sale.
-
If the exchange amount and total due amount are equal, you
can click on exact and accept.
-
If the sales total amount is lower than the returned item,
you can't finalize the sale.
- When you're done, finish the sales.